Terms & Conditions
By signing up for our internet service, you authorize us to debit your designated bank account for the monthly service fee and any other charges that may apply, in accordance with the Direct Debit User Agreement and the Direct Debit Service Agreement as set by the New Zealand Banking Industry.
Your account will be debited on the same date each month, as agreed upon during the sign-up process. If the debit date falls on a weekend or public holiday, the debit will be processed on the next business day.
The monthly service fee and any other charges that may apply will be debited from your account. You will be notified of any changes to the amount prior to the debit.
By providing your bank account information, you authorize us to initiate debit entries to your account, in accordance with the Direct Debit User Agreement and the Direct Debit Service Agreement as set by the New Zealand Banking Industry.
You may cancel this Direct Debit authorization at any time by providing written notice to us and also notify your bank to cancel the direct debit. Please allow 5 business days for the cancellation to take effect.
If a debit is returned for insufficient funds, we reserve the right to charge a fee for each returned payment as set by the New Zealand Banking Industry. We also reserve the right to terminate your service if your account has multiple returned payments.
It is your responsibility to notify us of any changes to your bank account information, such as a closed account or a change of bank.
If you have a dispute about a Direct Debit that has been processed, you can contact us to discuss the dispute or refer to the Direct Debit User Agreement and the Direct Debit Service Agreement as set by the New Zealand Banking Industry.
These terms and conditions shall be governed by and construed in accordance with the laws of New Zealand. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of New Zealand.
If you have any questions or concerns regarding these Terms or the Service, please contact us