Customer Support

We're here to help. Try the links below, or get in touch.

Check broadband availability

Find out what broadband services are available in your area.

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Check for outages

Find out if your address could be affected by a network outage.

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Run a speed test

Check your broadband speed and learn what you could do to make it faster.

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Setup Your Wicked Router

Get connected with your Wicked Router

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Setup Your Own Router

Instructions for setting up your own router.

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Accounts & Billing

Support with your invoice, charges and payments.

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Network Troubleshooting

View network status and get technical support.

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Relocation / Moving Home

Support to move your service to your new home.

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Terms & Conditions

Read up on Broadband Fibre Terms & Conditions.

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Need help?

Submit a ticket

Submit a ticket

We do our best to reply within 1 business day

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Call Us

Call Us

0508 942 533 (8am - 8pm), 7 days a week

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Get in touch

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Network Status

Network Status

Click the button below to view detailed system status

Network Status