Network Troubleshooting

Not connected, where to start?

If you're not connected to the Internet there may be a couple of things to check before giving us a call to help you out.

Check Your Network Connection

The first step in troubleshooting an internet connection issue is to check that your computer or device is properly connected to your network. Make sure that your Ethernet cable is securely plugged into your computer and the router, or that your wireless connection is enabled and connected to the correct network.

Restart Your Router

If your network connection is properly established, the next step is to restart your router. This can often resolve issues with the internet connection. To restart your router, unplug it from the power source for a few seconds, then plug it back in. Wait for the router to fully boot up before attempting to connect to the internet again.

Check for Outages

If your internet connection is still not working, check to see if there are any known outages in your area. Check our Network Status page to confirm if there are any issues with the service. If there are, you will need to wait until the issue is resolved.

Disable Firewall

A firewall can block your internet connection. Disable your firewall temporarily to see if it is causing the issue. If your internet connection starts working after disabling the firewall, you will need to reconfigure your firewall settings to allow internet access.

Try a Different Browser

If you're unable to connect to the internet, try accessing a website using a different browser. If you're able to connect using a different browser, the issue is likely with the browser you were originally using. If you're unable to connect with any browser, the issue is likely with your internet connection.

Still having Connection Issues?

If you've tried all of the above troubleshooting steps and are still unable to connect to the internet, contact us for assistance. We will be able to provide more specific guidance and help you resolve the issue.

It's important to note that some internet connection issues can be complex and may require the assistance of a professional. If you are unable to troubleshoot the issue on your own, it's best to contact us for help.